Frequently asked questions

If you have any questions on this procedure, you will find almost certainly a response here.

Airport pick up: How to find the driver?

Your driver waits at the exit, after baggage claim and customs.He holds up a clearly visible sign showing your Name.

Flight delay: the driver waits?

In our central office all flights are observed on line.Your driver is, thus, always there when your flight is delayed.Waiting time up to 1 hour after flight arrival for scheduled flightsis free of charge. For private flights and charter flights we grant 30 minutes grace period.

Arriving in Zermatt: how to get to my Hotel?

You will be carried directly to (and from) Zermatt without changing in Täsch.The porter of your hotel is already waiting at the Taxi Terminal in Zermatt.The driver has organized everything.

Arriving in Saas-Fee: how to get to my Hotel?

You will be carried to teh public meeting point in Saas-Fee. The porter of your hotel is already waiting there for you. The driver has organized everything.

Departure from Zermatt: how to find the vehicle ordered?

Zermatt is unique - and car free. The Taxi Terminal at the entrance of Zermatt is the meeting place for all hotel cars, electro taxis and limousine services. Here, your car is waiting at the appointed time.

Departure from Saas-Fee: how to find the vehicle ordered?

The Bus stop at the entrance of Saas-Fee is themeeting place for all hotel cars, electro taxis and limousine services. Here, your car is waiting at the appointed time.

What kind of vehicle should we choose?

Please provide detailed information about your luggage. Do you have skis and snowboards? Do you need child seats? We will gladly assist you to find the car for your personal needs.

What is included in the price?

The price includes the nearest and shortest way between two destinations with a short break.

All prices in Swiss Francs, including Swiss Tax, fuel, fees for Swiss motorways and tunnels. 

What is not included in the price?

Brakes and stops, which were not included in the quote. Additional costs per kilometer for detours on customer.

Waiting time: CHF 100.00 per hour.

Special conditions for travel agents and event companies. Please contact us.

For other destinations or vehicles and travel coaches: please e-mail to info@alphubel.ch